Helpline: Modem Problem

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Rob Cook writes: "Before assuming that it wasn't installed correctly you need to consider two things. 1) Is there a surge protector and if so is the phone line plugged into it? If yes bypass the surge protector (SP) and see if the modem works when plugged in directly to the wall. If it does replace the SP as it is broke; and 2) If after bypassing the SP the modem still dosent work plugged in directly to the wall then the phone line itself needs to be checked by the phone company. If there is no dial tone the modem will never work. Software will not matter one bit. I spent over a year working for an ISP in tech support, this was a very common problem espicaly after a T-storm."


Danny writes: "Excellent point, Rob! Thanks for the input"

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